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Answer How to use Ilisys Online Support?
  1. How to use Ilisys Online Support? Updated
    In order to resolve your service issues quickly and efficiently we have upgraded our online knowledge base and in parallel we are trialling a new job management system. The following instructions...
  2. Protecting your website data with hourly backups Updated
    Protecting critical data is an essential element in the Ilisys hosting strategy. That's why every hour, we take a 'Snapshot' of every hosted website and database. Thirty-six of these backups are...
  3. What is my outgoing or SMTP server?
    SMTP stands for Simple Mail Transfer Protocol. It is the mechanism by which an email client program sends email to an outgoing mail server, also called an SMTP server, for delivery to the intended...
  4. POP3 vs. IMAP Updated
    Overview POP3: Post Office Protocol (version 3, the current standard) Email clients, using POP3, download all the emails off the server and stores them locally. Although most email clients have an...
  5. White label addressing
    Ilisys white label addressing gives you more power to leverage and promote your own domain names. For example, instead of using webmail.ilisys.com.au, you can use webmail.your_domain_name. The list...
  6. What types of web servers does Ilisys run?
    Ilisys runs two different types of web servers. One type is based on the Linux operating system that uses the Apache web serving software. It allows the use of MySQL database and programming...
  7. Reducing the storage usage
    Each hosting account has a storage limit. If the storage usage exceeds the limit, it will incur additional charges. Instead of paying extra for the exceeded usage, you can optimise or delete some of...
  8. How do I get the latest version of my browser?
    You need to check the version of your current browser before downloading a new one. To check the version of your browser, you can: Windows Mac OS Firefox Click the Help menu, and then select...
  9. What is a URL? Updated
    A Uniform Resource Locator(URL) is an address, in a certain format, that locates a specific resource on the Internet. In a typical URL, it contains the following elements: an Internet protocol...
  10. What is an email address?
    An email address, also called an email alias, is a name that you want people to be able to send email to at your domain. Ilisys provides the email service that gives you the following features: ...
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